RETURNS & EXCHANGES
This Returns and Exchanges Policy applies to all purchases made through the website SHOPLSP.com, the SHOPLSP mobile applications, and any products received via an authorized LSP representative that directs you to this Returns and Exchanges Policy (collectively, the "Site"). Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail. Items must be returned unused, unopened,, undamaged, and with all labels attached in its original packaging. All returned items must be accompanied by the return form and RMA number.
Returns by mail
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
- On your return form, check off the items you wish to return and list the return reason code(s)
- Securely pack your merchandise and return form in the original package
- Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or incorrect item(s)
- Mail your online returns using the pre-printed label included with your package, or to the following address:
Liquid Soap Products LTD
Attention: Online Returns
4120 NE Port Dr.
Lee's Summit, MO 64064
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the incorrect item was sent to you.
Returns for online purchases made with gift cards / store credit
Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.
questions or comments?
For further assistance, contact us at (816) 876 - 2569 for U.S. and Canada. You can also contact us through our customer service portal.
SHOPLSP
SHOPLSP.com is a portal for ordering or reordering LSP brand products.
4120 NE Port Ave.
Lee's Summit, MO 64064